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What is your cancellation policy?Please note we have a 24 hour cancellation policy for all treatments (full fee charged).
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What is your late policy?Your appointment will not be extended if you are late as this can impact other customers.
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What is the pass it forward campaign?Quality massage therapy is a luxury that some are unable to afford. The Reset is committed to ensuring that every month one free massage therapy session will be offered to someone in the community who needs it most. Get in touch and tell us if you know anyone who could benefit.
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Is massage therapy suitable for everyone?While massage therapy offers numerous benefits, it may not be suitable for everyone, especially those with certain medical conditions or injuries. We recommend consulting with your healthcare provider before scheduling a massage if you have any concerns about your health or suitability for treatment.
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What should I expect during my massage session?During your massage session, you can expect a relaxing and rejuvenating experience tailored to your preferences. Your manual therapist will discuss any specific concerns or areas of focus before beginning the treatment to ensure your comfort and satisfaction.
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How should I prepare for my massage appointment?We recommend wearing comfortable clothing and ensuring your space is conducive to relaxation before our arrival. After arriving we will discuss any concerns and set up for your session. Hydration is important, so we suggest drinking plenty of water beforehand to optimise the benefits of your massage experience.
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Why Choose Us?Expert Care: Our highly skilled manual therapists have experience working with professionals from various industries. Convenience: From seamless booking to flexible scheduling, we prioritise your well-being amidst busy schedules. Confidentiality: We ensure a professional approach, valuing your privacy.
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How do I book an appointment with The Reset Massage?You can easily book an appointment by visiting our booking page and selecting your preferred date, time, and service. Alternatively, you can contact us directly to schedule your session.
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Do you offer mobile massage services?Yes, we provide mobile massage services where our therapists come directly to your home or hotel for added convenience and comfort.
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